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lost mask
05-07-2017, 05:55 AM
Post: #1
lost mask
this problem happened yesterday. the reason why i didn't report sooner was because i thought it was a delay. so anyway, yesterday i just reached general. got the info in war room, and when i clicked on the exit, i couldn't. i kept trying and trying and finally succeeded but got black screen for short and didn't receive the mask.

side note = kinda short i know. I'm not good at talking.

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05-10-2017, 05:12 AM
Post: #2
RE: lost mask
no one replied to your thread :'c
poor soul :c

*Meow*... Dodgy Dodgy
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05-10-2017, 06:16 AM
Post: #3
RE: lost mask
Sorry to hear mate.

Best you can probably do is report to the facebook page.

Maybe they will be willing to reset you to one move less than general (if that is possible)

Then you can just take 1 war room move and it will reward the mask.

But on the forums you might not have much luck. This is more a technical thing that requires attention from facebook page.

You should also try to re-create the bug. see if you can get the black screen to come up again. If you can explain how the bug works, they will be a lot more likely to believe you, and also will be grateful for the help in finding another bug. Plus it will help other people not fall victim to the same issue.

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05-10-2017, 07:22 AM
Post: #4
RE: lost mask
how can he recreate it without going to the trouble of earning the mask all over again? (a hard month of waiting time alone)
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05-10-2017, 05:22 PM
Post: #5
RE: lost mask
I think it was 'just' a case of bad luck and a sudden lag spike. But the devs should be able to check if you didn't get the mask because of a bug. No worries, the only thing i would do different is that i would ask for a mask replacement instead of a soft WR move reset. You would waste moves towards WH if they answer weeks or a month later.

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05-10-2017, 11:03 PM
Post: #6
RE: lost mask
That's true.

Shouldn't be hard for them to cook up a particular mask.

But idk what clan he's in. If it's not a story clan, it might be a little tougher.

But if the devs give him one, he'll probably forgo all chances of getting any type of stats on it. That probably doesn't matter since the masks are never level 80 though.

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05-10-2017, 11:52 PM
Post: #7
RE: lost mask
XD, i guess i will have to contact them through fb for they dont check the forum often. thanks all

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